Setup Guide

1 Open the app for the first time

When you open CueInterview for the first time, macOS may show a warning:
"CueInterview is damaged and can't be opened."

This is macOS Gatekeeper blocking an unsigned app. To fix it:

1. Move CueInterview.app to your Applications folder.
2. Open Terminal (find it in Applications › Utilities, or search with Spotlight ⌘ Space).
3. Run this command and press Enter:

xattr -cr /Applications/CueInterview.app

4. Open CueInterview again — it should launch normally this time.

Microphone access: On first launch, macOS will ask "CueInterview would like to access the microphone." Click "Allow" — the app needs this to transcribe your interview. You can manage this later in System Settings › Privacy & Security › Microphone.

Screen & System Audio recording: The app will also ask to record your screen and system audio. This is needed for the OCR screen capture feature. Click "Open System Settings", then enable CueInterview under Screen & System Audio Recording. Restart CueInterview after enabling this permission.

2 Sign up and activate your license

When you launch CueInterview, a sign-in window will appear.

1. If you haven't purchased yet, click "Buy credits" to visit the pricing page and complete a PayPal purchase.
2. After purchasing, you'll receive a confirmation email with your account details.
3. Enter your email and password in the sign-in window.
4. Click "Sign in" — the app will verify your license and unlock.

3 Install the BlackHole audio driver

CueInterview needs to capture your system audio to transcribe the interviewer. BlackHole is a free virtual audio driver that makes this possible.

1. When you see the banner "Audio loopback not configured", click "Install BlackHole".
2. A confirmation popup will explain what happens next — click "Continue".
3. A Terminal window opens. Enter your macOS password when prompted (this is sudo for the driver installation).
4. Wait for the installation to finish. You'll see "Done" in the Terminal.
5. Close the Terminal window and return to CueInterview.
6. Click "Check" to verify the installation.
7. You'll see a banner asking you to restart your Mac — this is required for the driver to load.

4 Configure the Multi-Output Device

After restarting your Mac, BlackHole is ready. Now you need to create a Multi-Output Device so you can hear your interview while CueInterview captures the audio.

1. In CueInterview, click "Open Audio MIDI Setup" (or find it in Applications › Utilities).
2. Click the + button in the bottom-left corner and choose "Create Multi-Output Device".
3. In the right panel, check both:
   • BlackHole 2ch
   • Your output device (e.g., MacBook Pro Speakers or your headphones)
   
4. Make sure BlackHole 2ch is listed first in the list (drag it to the top if needed).
5. Right-click the new Multi-Output Device and select "Use This Device For Sound Output".
6. Return to CueInterview and click "Check" — the banner should disappear.

Important: The Multi-Output Device must be your active sound output during interviews. CueInterview captures from BlackHole while you listen through your speakers/headphones.

5 Upload your resume

Your resume helps CueInterview personalise suggestions with your actual experience.

1. Click the "Resume" button at the bottom of the app.
2. Select a .txt or .md file (plain text or Markdown).
3. The AI will now reference your background when generating suggestions.

6 Change programming and response language

Two dropdowns in the bottom bar control how the AI generates suggestions:

• Programming Language — sets the default language for code suggestions (Python, JavaScript, Go, etc.).
• Response Language — sets the language the AI writes in (English, Indonesian, Hindi, etc.).

Change these at any time during your interview.

7 Update your OpenAI API key (BYOK)

If you're on the BYOK Lifetime plan, you can update your OpenAI key at any time.

1. From the menu bar, go to CueInterview › Update OpenAI Key….
2. Paste your new key (starts with sk-) and click "Save".

8 Manage your devices (BYOK)

Your BYOK license supports up to 2 devices. You can view and remove registered devices.

1. From the menu bar, go to CueInterview › Manage Devices….
2. Your registered devices are listed with their names and fingerprints.
3. Click a device name (shows ✎) to give it a custom label.
4. Click "Remove" to free up a seat for a new device.

9 Common issues

No audio transcription

• Make sure the Multi-Output Device is selected as your sound output.
• Check that BlackHole 2ch is checked in the Multi-Output Device.
• Verify microphone access is enabled in System Settings › Privacy & Security › Microphone.
• Verify screen & system audio recording is enabled in System Settings › Privacy & Security › Screen & System Audio Recording. Restart the app after enabling.
• Restart CueInterview and try again.

Credits not showing

• Credit information appears after the first minute of use (the heartbeat updates every 60 seconds).
• If credits still don't appear after 2 minutes, quit and restart the app.

"Seat exceeded" error (BYOK)

• Your license is limited to 2 devices. Go to CueInterview › Manage Devices… and remove an unused device.

App window stays on top and blocks other windows

• Press ⌘ \ to toggle click-through mode.
• Or use the toggle button in the bottom-right corner of the app.